Learn the key skills to handle disagreements and build stronger relationships.
Conflict resolution is the process of resolving a dispute or disagreement in a peaceful, respectful, and effective way. It involves active listening, empathy, and problem-solving to achieve a mutual understanding or agreement.
Unresolved conflict can damage relationships and reduce trust. Being able to resolve conflicts constructively can lead to better teamwork, improved communication, and a healthier environment both personally and professionally.
Conflict resolution is the process of recognising, understanding, and addressing disagreements in a constructive way. It’s not about winning, it’s about finding common ground and moving forward with mutual respect.
Most conflicts stem from unmet emotional needs like the need to feel heard, valued, or respected. When these needs go unacknowledged, frustration builds and relationships suffer.
Active listening is key to resolving conflict. It means being present, listening without interrupting, and showing empathy. When someone feels understood, they are more likely to drop their guard and express their real needs.
Open communication builds trust. It helps avoid blame and opens space for collaboration. You don’t need to agree with everything, just stay in dialogue with kindness and curiosity.
Think of a situation where you experienced conflict, it could be at work, in a relationship, or even internal. Reflect honestly: did you really listen? Did you express your needs clearly? Could deeper understanding have helped?
Use the prompts below to reflect in writing:
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