Free learning.

Active listening

You’ll learn: Give someone your attention, ask open questions and check that you have understood.

Useful for: Conversations with colleagues, customers, friends or family.

Try it: Summarise someone’s message before giving your response.

Understanding your emotions

You’ll learn: Notice what you are feeling and consider how it affects your response to other people.

Useful for: When feedback or a difficult conversation brings up strong feelings.

Try it: Name a feeling and write a response you would feel comfortable using.

Making decisions

You’ll learn: Define what you want to achieve, compare options and weigh risks and benefits.

Useful for: Choosing between jobs, training options or everyday priorities.

Try it: Use one real decision to explain your options and your reasons for choosing.

Handling disagreements

You’ll learn: Explore different viewpoints and prepare a respectful conversation about a problem.

Useful for: When you and another person disagree about a task, expectation or approach.

Try it: Write a calm request that could help you find a shared solution.

Solving everyday problems

You’ll learn: Describe a problem clearly, consider possible responses and choose an action to test.

Useful for: When a task is not working or you are unsure what to do next.

Try it: Break one problem into a manageable next step.

Understanding communication patterns

You’ll learn: Explore Transactional Analysis: a framework describing Parent, Adult and Child ways of communicating.

Useful for: Reflecting on why a conversation became tense and how you might respond differently.

Try it: Review a conversation, try the knowledge check and choose a response to change.

CV writing and career planning

You’ll learn: Review CV basics, connect your skills to a vacancy and reflect on your job search.

Useful for: Preparing an application or deciding what to improve in your CV.

Try it: Write a specific example of a skill you could offer an employer.

Reflecting on your needs

You’ll learn: Use writing prompts to notice what feels difficult, what you need and where support may help.

Useful for: Taking time to reflect on a personal challenge.

Try it: Choose one supportive action or a conversation you would like to have.

Setting goals and taking action

You’ll learn: Connect an intention to your values, resources and realistic next steps.

Useful for: When you know what you want to change but need a starting point.

Try it: Make a small plan with one likely obstacle and a way to respond.

Visualising your future self

You’ll learn: Use an imagined future version of yourself to explore qualities you would like to develop.

Useful for: Thinking about how you want to approach a situation differently.

Try it: Choose one quality from your visualisation and practise it in an everyday action.

A personal imagination exercise.